Having a great conversation with every customer is fundamental to building great customer relationships.
But oftentimes it’s hard if not impossible to respond to every customer. Especially when you have an online business, and traffic volume can anytime surpass the limit of queries you can manually answer in a day.
Perhaps to solve this you may have tried incorporating contact forms or pop-ups on the website. This may work but will soon annoy your customer because it feels like you are asking them to first fill a 2-page form and wait for a response.!
Adding a LIVE chat widget is an option, but if you don’t have the budget to hire additional staff to sit 24/7 then may not be a good option. Also, you can’t let your existing team be distracted by repeating customer queries. This leads to bad customer experience and debases the sales number.
Statistics show that last year, 49% of consumers changed companies due to the bad customer service, and mind you, statistics are from the United States alone.
Okay, let me put it straightforwardly once more so that you get a better idea: If your customer support is bad then every second customer you have acquired will actually leave for your competitors. It’s pretty frightening, isn’t it?
(Yes, unless you build your own army of AI-enabled Chatbots to deploy to serve every customer of your business.)
Nowadays, customers expect the service to be personalized, immediate, and accessible irrespective of the time. And ChatBot usage is booming and these are of a much higher caliber because they no longer remain an option but an industry standard.
From being the first point-of-contact for website visitors to offer customer care services, chatbots are truly changing the way companies engage with their customers. You don’t need to spend thousands of dollars developing a smart chatbot, but instead, get a subscription from companies like Collect.Chat to make your work easier and less hectic.
Collect.Chat exhibits most of the features that are anticipated from a super useful chatbot. Read to the bottom to know what Collect.Chat does for multiplying your business sales?
Collect.Chat – The ChatBot that Brings You Leads on Autopilot.
Collect.Chat is a chatbot builder that uses advanced AI language techniques along with machine learning to power your chatbot with every conversation, from hello to complex queries.
Collect.Chat chatbots, built on the first generation of AI-powered platforms which can learn over time and perform complex tasks combining one or more interfaces.
Their interactive chatbots can easily integrate into the websites or could be shared via a link to support your campaigns and provide relentless experience to the customer without you learning coding or any other technical terminology.
It’s one of the best, affordable, and interactive virtual assistants that help you get 3x conversions on autopilot using a proactive chat or 0% human involvement. And if you are a big fan of automation and running things is a flow, the chatbot is your option.
Have a look at the benefits of using Collect.Chat:
1. Interactive ChatBot Builder
With Collect.chat you can build and deploy your interactive chatbots immediately after publishing without losing time, capital, or other valuable resources. It supports multiple languages, scripts, and enables you to set the conversation in the direction you want to. Without coding or spending long hours understanding the concepts.
As a reminder, chatbots that can have a human-like conversation are the most demanded by companies as they can engage customers for a longer time. An interactive chat can allow you to ask for more information from the customer and helps you to align your future plans with more precise answers to the questions.
2. Create ChatBot using drag and drop
Drag and Drop feature of Collect.Chat will allow you to create a chatbot without you gaining knowledge of programming languages. You can easily configure the interactive layout of your chatbot from the ready-made templates, and just start shaping the design of your chatbot.
It also offers you built-in visualization tools, which provide users with valuable insights into client responses.
3. Easy Integration and on the go service
Equating some mathematical formulas and seeing white characters running all over the screen is painful and nobody wants it unless you are a developer. Collect.Chat drag and drop chatbot builder helps you skip the code-based frameworks which require programming languages and let you build your automated chatbot in no time for your business.
Zapier gives you the flexibility to integrate Collect.Chat with other 2000+ apps to automate the tedious tasks in your workflow. You can create a fresh Zap from the Zapier dashboard and Zapier moves info between your web apps automatically so you can focus on what’s important.
4. Replace content forms with Collect.Chat
Everybody knows that the contact forms are inefficient and nobody fills it. On the other side, chatbots generate interest and reduce bounce rates using interactive chat.
Chatbots ask open-ended questions that are based on intelligence that engage and entice the audience to interact. Letting you get more engagement and conversions for your business.
5. Generate Leads on Auto-pilot
Collect.Chat does work on full automation. It keeps you updated via email if anyone has come and left their information. If a query is generated or a user completes their intended chat cycle, you get an email notification with the details attached.
This helps you to easily monitor your sales team’s work in your absence and be accountable for the numbers of people satisfied with the service.
Collect.Chat helps you to have control over everything a chatbot does, without even changing a line of code. It is an excellent chatbot platform for building mailing lists, gathering reviews, scheduling sales events, carrying out surveys, and much more!
Why have a ChatBot?
The response to the above question depends on the website business you own and how you are driven by innovation and technology.
Today, tough competition and high expectations from customers to get good service make every business adopt innovative technology.
Chatbots may sound like a futuristic idea, but according to Business Insider– By 2020, 80% of enterprises will look to use chatbots.
On the same side survey by Accenture also found, “56% of companies say conversational bots are driving disruption in their industry, and 43% report their competitors are already implementing the technology.”
Although challenges remain, the future for bots remains bright. The potential benefits of having a chatbot are too difficult to ignore. Walkthrough them one by one.
1. Chatbot never sleeps
One of the greatest advantages of using a Chatbot, you can assist it to serve your customers 24/7 without taking a lunch break or having Sundays off. And as chatbots don’t get tired or bored, they could function toward making business operations more productive all year.
This is indeed a requirement because running an online business means customers can come for a visit at any hour. Your online business never stops and to ensure the customer service won’t get affected even when you sleep, Chatbots work for you without charging for a night allowance.
2. Personal virtual assistant
People may use Chatbots as personal advisors, you can ask a chatbot for trading advice, ask for places best for traveling, and so on. This will allow your customers to make a more intimate connection with your business.
The chatbot also remembers all your choices and gives you the suggestions the next time you visit it. Some popular examples of a versatile/interactive chatbots are Trim, a personal finance bot; Taylor — travel assistant, CNN bot for personalized news.
3. A fraction of the price for a real person
When you equate the net costs of implementing a chatbot to the cost of developing a cross-platform app (or recruiting additional support staff), you will realize chatbots are a cost-effective option.
What is also worth noting is the chatbot & LIVE chat is easy to integrate with various web and store-platforms (like Wix, WordPress, Joomla, Shopify) and marketing apps (for example MailChimp, HubSpot, Google Analytics) without much delay.
4. Automate Customer support for the same queries
How time-consuming it would be when your customers ask the very same question every time? Answering the same questions over and over again will disturb the workflow of your employees and they will commit less time focusing on important issues.
But in the peak season when demand grows, you have more clients, but very few people to attend. Then with a chatbot, you could remove such a problem and listen to queries that are unique and automate answers to repeating questions. Companies like Taco Bell and Dominos also use chatbots to automate customer support to let customers track their packages.
5. Chatbot can work on omnichannel
Chatbots and the omnichannel were supposed to be together. The first provides the accuracy of interaction with the enterprise, while the second allows seamless customer experience. It also helps enterprises to save money and increase efficiency, and you must have to use them in a couple.
FirstJob — a company that uses an advanced chatbot ‘Mya’ as a personal recruiting assistant — is one of the best examples of this kind. Mya works through various channels and automates candidate information up to 75%, so they don’t have to repeat the same task twice. Resulting in increased candidate engagement to 150%.
Collect.Chat Features?
Collect.chat is easy and straightforward to use and set up. You can easily get it running on almost any website. With a good template and intuitive flow of questions, you can easily edit script and colors to implement easy rule-based processes for inbound lead generation.
Let’s learn what is Collect.Chat inherent features:
1. Drag and Drop Chat Builder
This where the magic happens. A successful bot can be built in three steps: preview, script, and publish. Each of these steps gives you total control over how chatbot will look, behave, and react.
Inside Collect.Chat you can select an avatar, color, widget button, template, and even change a widget position with simple drag-and-drop functionality as per your choice.
2. Detailed analytics about user responses
The dashboard is the center of every activity. You can build new bots, see user responses, break down the data into metrics, analytics, insights, and get more control over what you like to see and how you would like to persuade customers.
Everything is possible to do from a single spot, thus making it easy to optimize Collect.Chat and setting it for success.
3. WordPress or code install
Setting up a Collect.Chat chatbot to your website is a task of simple copy & paste. After setting up your account, editing the script, and clicking on the publish button, your bot is ready to go LIVE.
If you have a WordPress blog, you can download a plugin of the same name and simply paste the code snippet in the plugin. If you have another website, paste the code before closing the head tag. You can also open chatbot using a custom link by: <a href=”#” onclick=”Collect.ChatLauncher.open()”>Open Chat</a>
4. Create multiple chatbots in different languages
Vernacular content is hot right now, and if your audience doesn’t understand English you shouldn’t give them that. With Collect.Chat you can build chatbots in the language dearest to your audience.
Also, Collect.Chat paid account offers you consent to create different chatbots from scratch to end on different pages of the site. This way you can segment your goal for each page and be desirable to your audience.
5. Built-in templates for quick setup
Life could be so easy if we get the already tested and effective templates from which we could just pick and start creating. Collect.Chat listens to you and that’s why it has a high yielding collection of powerful templates that can be fetched on a click to make your life easy-peasy.
This is a great feature if you are too busy with your business and also their available templates aren’t in your best fit. Then, all you have to do is just provide the URL of your website and their web designers will create one for you.
6. Chatbot sharing via a URL
Collect.Chat enables you to plug-in the chatbot to your website, email campaigns, or SMS campaigns in the most convenient manner possible without any trouble.
You can publish it by using Javascript (copy-paste snippet), email your web developer, or using WordPress through link sharing. When someone with the link opens the link, Collect.Chat chatbot will take up the charge and start having a fluent conversation with the user.
Collect.Chat Pricing
Collect.Chat pricing is quite market competitive. You won’t anytime feel you are getting over-charged but under-charged. Their plans range from a FREE plan to a Standard plan which is billed yearly at $35/per month for higher specifications, and also a PLUS plan for an enterprise that provides you more credits.
Collect.Chat have kept their pricing transparent, simple, and affordable considering what you can get out of it. For the people who still couldn’t resonate with the price and don’t have a budget, Collect.Chat is now offering a 3-month FREE bonus when you buy any plan which is billed yearly. Great!
You can compare the prices below:
If you missed that special bonus, though, and want to try it for a month then it’s still only $49 per month for the STANDARD plan that comprises all the features and benefits Collect.Chat has to offer.
It gives you:
- Native 3rd party Integrations,
- Notification email routing
- Campaign tracking
- 2500 responses per month in addition to all the basic features of the FREE plan.
This is the best- and most-selling product plan to Collect.Chat. I suggest you go with this and save big on yearly billing with a 3-month free bonus!
Wait, what’s more!
If your demands exceed the PLUS plan as you want this for your team. Then for businesses, Collect.Chat can customize the offer and tailor it to your specific needs anytime.
In such a competitive market [price bracket], they also have a policy of 30-day money back. Making it the affordable and best AI chatbot currently available to use.
This generates trust between the customer and company which kept users associated with them for years to come of a digital bot revolution.
What can be Collect.Chat chatbot used for?
We agree that a chatbot is much smarter, responsive, and efficient and could supplant humans. Love them or hate them, chatbots are here to stay. But a chatbot has been made to attain a greater level of humanity, not identical. Humans still have a higher level of cognitive thinking and chatbots will always work alongside humans.
But keeping the efficiency and consistency of Chatbot they offer a remarkably authentic human-like conversational experience 24/7. What else do chatbots bring for business?
1. Collect leads
Your product got out of stock and the customers are leaving the site without making a purchase? No worry. You may request a customer email address from the chatbot and later notify your customer of the availability of the product. Or maybe you could invite visitors to register for your newsletter?
The chatbot is always deployed to bring leads of those visitors who can be your potential buyers in the future. Making it most productive even when service is unavailable.
2. Ask customers for feedback
Every customers’ feedback form says: Your feedback is valuable to us. But does the 5 pointer rating and 150 character comments box is actually effective to express the thoughts of the customer of what they like and what they don’t?
3. Showcase new products and features
Now chatbots are made more advanced they can learn and perform complex tasks combining one or more interfaces, based on the first-generation AI-powered platform. Chatbots are now able to position themselves without human interference and act according to the context of a problem.
Collect.Chat chatbots work perfectly across AI interfaces to become persuasive systems that can remember and respond on the basis of this awareness, context, and previous conversations of the customer. Giving customers segmented product suggestions reading their past activities.
4. Can do Multi-task
Live chat operators can deal with ~2-3 customers max at the same time and remain relatively efficient. On the other hand, chatbots are not limited to the number of customers with which they can communicate.
This ensures that they can address customer questions without someone being held back.
5. Segment users into different segments
Segmentation allows you to create a custom list of your audience and divide them into parts, or segments that are accessible, actionable, and profitable.
The Collect.Chat smart bot collects all the user’s chat and stores their data to repurpose. This helps your business to engage better and to demonstrate a better understanding of your customers’ needs and wants.
6. Engage users on the website
The personality of Bot defines the experience of the user. When reading a fiction book we invest ourselves in characters, and we sympathize with the people who only live on the pages of our favorite books. It can work with chatbots as well.
As a business, you can write a bot as a character with funny traits and a distinct personality. Some people may ask anything like “how was your day?” or multiple other things which people ask Siri. You can test to flavor your text with an appropriate emoji! This makes people feel connected with Chatbot who have likable traits and distinct personality.
7. Increasing sales
Chatbots, like the way humans, are not constrained by limitations. For example, human operators can handle conversations in a limited way, while chatbots work outside that limit.
Using chatbot technologies complements the workforce, improves productivity, brings more sales, and decreases effort and expense. This leads you to build more reputation and your influence in the market will increase over time.
Industries that can benefit from Chatbot?
The Collect.Chat chatbots no doubt is beneficial to almost any kind of business, however, there are several industries that are revolutionized by the use of chatbots.
Here are some examples of how companies use technology to their advantage.
1. Retail
No wonder 71% of millennials plan to chat with their favorite brands. With interactive AI chatbots, companies can predict the current needs of the visitors based on their past behavior and analyzing their shopping history.
Modern eCommerce customers expect personalized shopping experience and their own personal sales assistant can be an AI-enabled chatbot. It helps your customers find exactly what they are looking for while simultaneously selling or cross-selling products on a recommendation.
2. Banking
Chatbots in banking are set to revolutionize the sector in a big way. Chatbots are a good tool for any bank that wants to serve their online customers through basic services such as locating their nearest customer service provider, providing account balance information, and quick cash transfer between friends.
Chatbots also facilitate contact with customers and levy their services and policies without letting them wait in long queues. Banks now use chatbots as a part of their marketing campaign for sending customized information of the user about their investments and simultaneously suggesting new products to buy.
3. Travel & Hospitality
Hospitality industries offer first-class customer services which make them perfect for using a chatbot, providing each customer with the same professional service. They use chatbots to expedite processes and boost customer experience.
Hotels like OYO use them to make bookings and check-in and check-out of their rooms simpler for visitors without having to wait at the reception desk.
4. Healthcare
Chatbot for health care advises the older patients on taking their medication on time, provides remedies, looks for reasons for side effects from the medicine, and provides mental-health checks to patients who have no access to a doctor.
Moreover, chatbots allow patients not only to find doctors but also to get medical advice based on their medical histories,
5. Customer Service
Customer care issues are often faced by businesses. In general, customers usually have to wait too long or even do not receive a response. This leads to poor service ratings and disappointed customers.
Most successful companies like Adidas, Nike have their own customer service chatbots. They are very popular brands with an overwhelming number of customers so they can’t afford to jam in the same questions. With chatbots, automation companies observe an 80% success rate in one month and receive over ten thousand messages with thousand mentioning “Thank You.”
Since chatbots have a capacity to boost the customer experience, no sector remains uninfluenced with the growth of AI-driven chatbots.
More and more businesses are opting to choose chatbot automation to provide their customers with personalized interactions via the essentially ubiquitous messaging app.
Is your business ready to take advantage of a paradigm shift? Give a shot to Collect.Chat chatbots!
Final Words
Collect.Chat is an excellent AI chatbot solution and is fully automated; therefore, it is an excellent platform for businesses to communicate with their customers. While providing solutions with no human involvement that are qualitative, and at the same time simple to use.
Chatbots are the future and will soon become a must-have solution for any company that wants to remain relevant to a changeable market. Early adoption of chatbots can enable businesses to acquire the data required, thereby improving a customer relationship by giving their customers a truly omnichannel experience.
